Service Policy
Last updated: June 9, 2026
Every engagement begins with an agreed scope, deliverables, timeline, communication rhythm, decision owners, and review process. A project may focus on strategy, website content, paid media setup, SEO/GEO structure, founder IP, video creative, or a combined operating system. Work outside the agreed scope should be discussed before it is added.
Fees, currency, payment schedule, payment method, and invoice details should be confirmed in writing before paid work begins. Unless the written agreement says otherwise, ad spend, creator fees, media placement, software subscriptions, third-party tools, licensing, production, translation, and platform charges are separate from vanderbis service fees.
Refunds, cancellations, notice periods, and final billing rules should be stated in the written agreement or invoice terms for each engagement. Completed work, reserved project time, approved deliverables, third-party costs, and media spend are generally not refundable unless the written agreement says otherwise. Additional markets, revisions, urgent work, or new deliverables may require a revised scope and fee.
Advertising platforms, search engines, social feeds, AI-answer systems, and third-party tools are external systems. Their policies, approval decisions, algorithms, auction dynamics, and interface changes are not controlled by vanderbis. We can improve controllable inputs such as strategy, creative, tracking, page quality, and reporting discipline.
Clients are responsible for providing accurate product details, certifications, pricing, testimonials, legal restrictions, and category-specific claim boundaries. We do not invent partnerships, client results, platform relationships, awards, rankings, or before-after evidence. Regulated industries may require legal review before publication.
Reports should help the team make decisions. Depending on scope, reporting may cover campaign results, creative learning, page performance, search visibility, content output, inquiry quality, and recommended next actions. We avoid activity-only reporting that lists tasks without explaining what changed or what should happen next.
Draft content, images, scripts, landing pages, and campaign assets should be reviewed by the client before publication when approval is required. Approved final deliverables created for the client may be used by the client for their business unless a separate written agreement says otherwise. Third-party assets remain subject to their own licenses.
If a project requires access to ad accounts, analytics tools, websites, CMS systems, or social profiles, access should be granted using appropriate permission levels. Credentials should not be sent casually in a first inquiry email. We recommend role-based access, clear ownership, and secure handoff practices.
Service, payment, refund, or delivery concerns should first be raised in writing so both parties can review the agreed scope, timeline, approvals, evidence, and next steps. The governing law, venue, and formal dispute process should be identified in the signed agreement, order form, or invoice terms accepted for the engagement.
Marketing, advertising, SEO, GEO, social media distribution, and AI-search visibility depend on many external factors. vanderbis does not guarantee specific rankings, placements, revenue, platform approval, follower growth, viral reach, or AI-answer inclusion. Our responsibility is to improve the quality of strategy, execution, assets, measurement, and iteration within the agreed scope.